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How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket payments, and keep your sessions secure. This policy explains what we gather, how we use it, and the choices you have.

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j baji How We Handle Your Account Information
DATA HANDLING

How We Protect Your Privacy

We built our privacy approach around clear data use, secure storage, and giving you control over your information. Every piece of data we collect serves account operation, payment processing, or security, and we keep it only as long as needed for those purposes and regulatory compliance.

Collection Purpose

We collect your mobile number, email, date of birth and payment details to verify your account, process bKash, Nagad and Rocket transactions, and meet regional compliance requirements.

Cookie Use

We use cookies to remember your login, save language and display preferences, and measure site performance. You can disable cookies in your browser settings, but some features like staying logged in across sessions may not work without them.

Data Retention

We keep account and transaction records for the period required by regional regulations and to resolve payment or game disputes. Once that period ends, we delete or anonymise your data so it no longer identifies you personally.

Your Rights

You can request access to the data we hold, ask us to correct errors, or request account deletion at any time.

PRIVACY CONTACT

Reach Us About Your Data

If you have questions about this privacy policy, want to see what data we hold, request corrections, or ask us to delete your account information, contact our privacy team through the channels below. We aim to respond within a reasonable timeframe and guide you through the request process.

Live Chat Open the chat widget on any page and select privacy or data request from the topic menu. Our team will verify your account and walk you through the steps to access, update or delete your information.
Email Support Send your privacy request to our support email with your registered mobile number and a brief description of what you need. We will confirm your identity and process requests for data access, correction or deletion.
Account Settings Log in and go to account settings to update your mobile number, email address and communication preferences. For broader data requests or account closure, reach out via live chat or email for manual review.

Common Privacy Questions

We collect your mobile number, email address, date of birth and payment details for bKash, Nagad or Rocket. This information verifies your identity, processes deposits and withdrawals, and meets regional compliance requirements for eligible Bangladesh regions.

We record your bKash, Nagad and Rocket transactions to complete deposits and withdrawals accurately, track account balance changes, and detect unusual activity that might signal unauthorised access. Payment processors receive necessary details to route funds to and from your wallet.

Yes. Contact our support team via live chat or email with your registered mobile number and we will provide a summary of your account data, transaction history and session logs within a reasonable timeframe after verifying your identity.

We retain account and transaction records for the period required by regional regulations and to resolve any outstanding disputes or payment issues. Once that period ends, we delete or anonymise your data so it no longer identifies you personally.

We share necessary details with payment processors to complete bKash, Nagad and Rocket transactions, and with game providers to deliver live casino streams and slot sessions. We do not sell your personal information to marketing companies or unrelated third parties.

Log in to your account, go to account settings, and update your mobile number or email address directly. For security, we may send a verification code to your new contact details before confirming the change on your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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